Best Practices and Key Tactics
Business process improvement best practices underlying all BTO transformation initiatives include:
- Improving the Faculty’s operational processes using a client service focus to enhance satisfaction among all stakeholders.
- Improving operational efficiency and reliability by reducing the time it takes to complete a business process task and/or reconfigure or merge overlapping processes.
- Fostering flexibility by designing new processes and making it easier for staff to respond to evolving business challenges.
- Improving job quality effectiveness and efficiency, such as automating routine, highly, structured and repetitive tasks to allow the Faculty to dedicate more resources to higher value priorities.