About BTO

Hendry Ford's quote

Best Practices and Key Tactics

Business process improvement best practices underlying all BTO transformation initiatives include:

  • Improving the Faculty’s operational processes using a client service focus to enhance satisfaction among all stakeholders.
  • Improving operational efficiency and reliability by reducing the time it takes to complete a business process task and/or reconfigure or merge overlapping processes.
  • Fostering flexibility by designing new processes and making it easier for staff to respond to evolving business challenges.
  • Improving job quality effectiveness and efficiency, such as automating routine, highly, structured and repetitive tasks to allow the Faculty to dedicate more resources to higher value priorities.
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