IDEAS' The Foundations of Quality Improvement

Course Description

Improving & Driving Excellence Across Sectors

The goal of this course is to introduce the fundamentals of quality improvement to clinical and administrative health professionals who hold a variety of roles and disciplines across the continuum of care to promote a common language and approach to improvement in Ontario. The course will be divided into two components, consisting of three hours of independent eLearning followed by a 1 day in class workshop. The course will explore foundational learning competencies (i.e., introduction to key quality improvement concepts and tools) to allow participants to contribute more effectively to quality improvement projects within or across organizations. Special attention is paid to understanding the quality improvement project journey and measurement for improvement.

30.75 Mainpro+ Credits


May 11, 2018

This session has been moved to November 23, 2018

To be notified of when registration opens, please contact

Location: Best Western Pembroke Inn & Conference Centre, 1 International Drive, Pembroke, ON

January 25, 2019

Registration Fee: $30

Focus: TOH Series

Location: The Ottawa Hospital, General Campus, Royal Room | 501 Smyth Rd.
Online Modules:  January 11, 2019
1 Day Workshop: January 25, 2019

Register Now!

February 4, 2019

Registration Fee: $40

Focus: Long Term Care

Location: Perley and Rideau Veteran’s Health Centre | 1750 Russell Road, Ottawa ON
Online Modules:  January 21, 2019
1 Day Workshop: February 4, 2019

Register Now!

March 1, 2019

Registration Fee: $30

Focus: TOH Series

Location: The Ottawa Hospital, General Campus, Royal Room | 501 Smyth Rd.
Online Modules:  February 15, 2019
1 Day Workshop: March 1, 2019

Register Now!

Upcoming Sessions

January 25, 2019  - The Ottawa Hospital

February 4, 2019 - General Session, Ottawa

March 1, 2019 - The Ottawa Hospital


To be notified when registration opens for these sessions, please email


Cancellation Policy and Terms and Conditions

No registration will be processed without the full registration fee included; Postdated cheques are not accepted; Continental breakfast, nutrition breaks and lunch will be provided. Registration fee is non-refundable. Should you be unable to attend, we will happily transfer your registration to a colleague. Registrations cannot be transferred from cohort to cohort.



This continuing education program is accredited by the consortiums of McMaster University, the Northern Ontario School of Medicine, Queens University, University of Toronto, University of Ottawa, Western University and IDEAS. Each participant should claim only those hours of credit that he/she actually spent participating in the educational program.

College of Family Physicians of Canada Mainpro+ (E-Learning and Workshop)

This Group Learning program has been certified by the College of Family Physicians of Canada for up to 30.75 Mainpro+ credits.

Royal College of Physicians and Surgeons of Canada – Section 1 (Workshop Only)

This event is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of Physicians and Surgeons of Canada, approved by Continuing Professional Development, Faculty of Medicine, University of Toronto up to a maximum of (5.5 hours)

Royal College of Physicians and Surgeons of Canada – Section 3 (E-Learning)

This program is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of The Royal College of Physicians & Surgeons of Canada, and approved by Continuing Professional Development, Faculty of Medicine, University of Toronto. Remember to visit MAINPORT to record your learning and outcomes. You may claim a maximum of 4.0 hours (credits are automatically calculated).


Program Layout

Using an evidence based curriculum and instructional design recognized to be appropriate for adult learning, the IDEAS Foundations of Quality Improvement is comprised of a three-hour online component completed prior to a one day in
person workshop.


  • Three hours, asynchronous
  • Immersive-scenario based self-study
  • Completed before workshop
  • Includes prompts and reflection to initiate a personal improvement project

1 Day Workshop

  • 1 day interactive, applied learning through a quality improvement primary care project case
  • Face to face, engagement between learners and faculty
  • Taught by expert faculty who are experienced in quality improvement

1 Day Workshop Schedule

8:00 Registration and Program Instructions
  Case for Improvement
Use IDEAS glossary and tools templates as a resource in improvement activities; Apply the three fundamental questions of the Model for Improvement; Identify how a team QI project aim aligns to a personal/departmental/organizational aim

An Improvement Story
Explain how the team contributes to the development of an opportunity statement; Explain how opportunity statement is used by a QI team

Aim & Measures
Practice improving an AIM statement
12:00 Lunch
Differentiate between process, outcome and balancing measures; Practice making a simple run chart using a set of data; Apply the run chart rules to a series of run charts to discern for change, improvement and sustainability; Identify principles of data collection with common pitfalls and tips for success; Practice using the fishbone diagram, 5 Why, paretos, and process map; Review the QI tools and where/when/why they're used in
  Changes and Planning PDSA Cycles
Identify sources to design and develop change ideas; Differentiate developing, testing, implementing and sustaining as QI concepts; Select an early PDSA cycle to test a least one change idea; Apply a PDSA ramp to test one change idea; Explain PDSA ramps and their use in improvement
  What’s Next in the Improvement Cycle?
Describe how the Project Charter is used by the improvement team; Recognize how an individual can function effectively and contribute to the team; List characteristics of effective teams; Identify roles within the QI project team (team member, team leader, executive sponsor); Discuss how the QI tools facilitate communication and engagement amongst the team and its stakeholders about the QI project effort
16:00 Closing Remarks


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